About Plus500™
Plus500 is a leading provider of Contracts for Difference (CFDs), delivering trading facilities on shares, forex, commodities, cryptocurrencies, ETFs, options and indices, alongside innovative trading technology.
Who We Are
Plus500AU Pty Ltd, an Australian based company (ACN 153301681) with its main offices located in Sydney. The company is licenced by ASIC (AFSL #417727) to offer CFDs to Australian residents and the FMA (FSP 486026) to offer CFDs to New Zealand residents. Plus500AU Pty Ltd currently offers a portfolio of over 2000 instruments. Plus500 Ltd is listed on the London Stock Exchange’s Main Market for Listed Companies, and headquartered in Haifa.
Client Money
Plus500AU Pty Ltd holds client money in a segregated trust account, in accordance with the relevant regulatory requirements.
Client Money ProtectionHighly Rated CFD Provider
Plus500 is one of the highest rated CFD trading apps on Apple's App Store and Google Play as it is understandable yet powerful in its many advanced features.
Objectives & Vision
Our Strategy
Plus500 has established a strong foundation from which it is well positioned to deliver future growth. Plus500’s strategic priorities have to date differentiated, and will continue to differentiate, Plus500 from its competitors and be fundamental to Plus500’s future success.
Continue to acquire New Customers and retain Active Customers
Plus500’s own marketing has been and will continue to be the driving force behind New Customer growth within Plus500’s current markets and potential new jurisdictions.
These innovative marketing initiatives allow Plus500 to deploy targeted marketing resources and develop highly effective marketing campaigns through the monitoring and control of customer acquisition spend based on data analytics tools and proprietary algorithms.
Increase trading volume from Active Customers on the Trading Platform
Plus500’s consistent focus on innovation, best-in-class user experience and breadth of offering are the key elements of increasing activity of Active Customers on the Trading Platform. Plus500’s continued emphasis on innovation will enable it to continue to be amongst the first to market in launching new instruments which customers find desirable, such as high profile, newly listed equities.
Increase market share in existing jurisdictions and expand into new jurisdictions
Plus500 intends to increase its market share in the jurisdictions in which its offering is currently available and expand its geographic reach over time through entry into new jurisdictions in which it does not currently have customers and by focusing on acquiring New Customers from regulated markets, particularly those New Customers residing in Western European countries.
Continue leadership in innovation and Research & Development (“R&D”)
Since its inception, Plus500 has put significant emphasis on its technological edge and continuous innovation.
The Company understands the need to develop and deploy new and innovative financial instruments as part of its strategy to continue to build a loyal and engaged customer base.
Plus500 is an industry leader within the CFD sector in mobile innovation and customer satisfaction.
Continue to optimise our operating model to further drive financial performance
The continued investment in and development of the Marketing Machine will enable Plus500 to further enhance its ability to efficiently and cost-effectively acquire New Customers.
The nature of Plus500’s proprietary technology enables it to expand into new geographies without the need for a physical presence in those markets, which in turn limits the capital expenditure required to increase its geographic reach.
Our Vision
Being the no.1 global CFD provider while continuing to lead in technology and innovation, and attracting new and existing customers.
Key milestones
Plus500 Group signs sponsorship deals with the Swiss Super League champions, BSC Young Boys football club, with Poland's champions, Legia Warsaw football club and with Atalanta B.C., a rising power in Italian and international football.
Plus500AU Pty Ltd is licenced in Australia by the Australian Securities and Investment Commission (ASIC), AFSL #417727 and in New Zealand by the Financial Markets Authority (FMA), FSP 486026
The FMA authorises us to provide our services to people in New Zealand.
Office Address
Plus500AU Pty Ltd operates business for New Zealand clients through the office based in Australia. Plus500AU Pty Ltd, P.O. Box H339, Australia Square | Sydney NSW 1215, Australia
Complaints Process
Any complaints will first be investigated by our Complaints team. If they are unable to resolve the dispute to your satisfaction, you may, after 40 days have elapsed since the Complaint was made, refer the matter to our New Zealand independent external dispute resolution scheme operated by
Financial Services Complaints Limited (FSCL).
FSCL can be contacted at:
PO Box 5967, Wellington 6145;
Toll free on 0800 347 257;
By email: info@fscl.org.nz or at www.fscl.org.nz.
Please consider our PDS for more details.
Communication with customers and unsolicited approaches
To communicate with Plus500, customers should fill in the form available in the “Contact Us” page (the "Request Form"). Following the submission of the Request Form, Plus500’s response will be sent by email directly to the email address the customer specified in the Request Form.
Only emails received from either the plus500.com domain or from the plus500.com.au domain are legitimate email communications from Plus500. Any other emails claiming to be from Plus500 are deemed to be fraudulent.
